Como rastreio meu pedido?
Realizou um pedido? Aguarde receber um email com a confirmação de pagamento, e então outro email com a confirmação de que enviamos o seu pedido.
No email com a confirmação de envio, você receberá o código de rastreamento e poderá consultar e acompanhar no site do Correios.
Após o recebimento do email de confirmação de envio, você também poderá consultar o código na sua conta no nosso site. Basta fazer login e acessar o seu pedido vigente. O código de rastreamento só aparecerá quando você receber o email de confirmação de envio, portanto após realizarmos o envio da remessa.
Atenção: Pedidos com informações essenciais faltantes (como sem complemento, CEP digitado incorretamente) poderão sofrer atrasos até recebermos as informações ajustadas e corretas para prosseguir com a remessa.
We are the JOOLI brand (in this document referred to as “we”, “us”, “us” and “our”) and we are committed to protecting your privacy.
JOOLI is part of GRAVE CORPORATIONS LTDA. and is subject to the General Data Protection Law (LGPD), as a company registered in Brazil (CNPJ nº 47.890.344/0001-87), with registered office at Rua Bela Cintra, 2047 - 9th floor - Cerqueira César - São Paulo - SP - 01415-002
The Website and services provided by JOOLI are not intended for access by children.
2. Third Party Sites
3. What information do we collect and how?
When you interact with us, use our Site or communicate with us, we may collect the following information:
a) Information provided by the user: the user can provide information about themselves when registering a personal account on our website, making a purchase, filling out online forms (such as registrations, competitions, surveys), opting to receive our newsletters and special offers, enter a competition or promotion, interact with our website's social media features, or contact us (via email, telephone, instant messaging apps, social media and otherwise). This information may include your name, address or region, telephone number and email, date of birth, gender, purchase details, images and financial information (including credit and debit card details), among others.
When registering an account on the website, a mandatory condition for making a purchase with us, you will need to provide your name, email, address, telephone number and CPF. From your account, you can also invite your friends to buy from us (via email, Facebook or Instagram). Even if in our communication with your friends we inform them that we received their data through you, provide this data only with the permission of its owners and forward our emails only to acquaintances who would like to receive our communication.
b) Information we receive from other accounts and sources: we may receive information about users from other sources, such as other accounts (when using your Apple ID to log in to our website for example) or other websites, such as our partner brands, networks social networks such as Facebook or Instagram, ad networks and analytics partners, financial and delivery service providers, among others.
By logging into the JOOLI Site with Apple, Facebook or Google, or linking your account on our website to your Apple, Facebook or Google accounts, you give us permission to access certain information and content from those networks. The specific types of this information we may obtain will depend on your settings for the account or site in question and will be subject to their privacy policies.
We complement the data you provide to us with data from additional services such as public or social data graph in order to offer you the best content and promotions. We aggregate this data with information from existing customer accounts to better understand customer interests and provide relevant product recommendations and advertisements, to increase the safety of our customers when using our website and to comply with our legal obligations, such as security laws. Samson. This information may contain family size, family income or occupation. This information may be associated with your personal data, such as name, email, address or telephone number.
You can find more details about the third parties we use in section 5.
c) Information that our IT systems collect about the user: upon each visit to the website, certain information created will be automatically recorded by our IT systems. This information includes:
d) Cookies: we clarify more details about cookies later in section 7, but these small text files can help improve your experience on our Site and make your interaction with us easier. This may include storing your location and language preference to avoid re-storing this information when you return to our Site and to ensure that when navigating between pages the items you wish to purchase are not lost;
e) Device information: The information provided by your device will vary depending on the operating system used (be it a computer, Mac, iPhone, Android or others) and the settings of the device itself (such as model: iPhone 6s or Samsung Galaxy S7), the address Device IP, the browser used, the mobile network provider (for mobile devices), the pages visited, the time zone and location in the country, and reports of download errors and failures.
f) Information collected at physical points: JOOLI is always looking for opportunities to improve your shopping experience and this extends to experiences in the physical store. When visiting our fairs and points of sale, you will have the opportunity to use technologies to make the most of your experience in the physical store. You may also give us information about yourself when you make purchases with credit or debit cards, complete a survey or questionnaire, enter a competition or promotion, review or interact with us, or contact us in store. When connecting a personal device to the Wi-Fi available in the store, your mobile device may provide information about you, the type of information will depend on the device's settings. This information may be the type of device, the device identifier/media access control (MAC) address, the device's proximity to the access point, the device's location, and, when relevant, when and how long the device was connected to the Wi-Fi network. Providing this information can be prevented by turning off the device's Wi-Fi. We may also record your interaction with products with the aim of improving your in-store experience by offering a more personalized service during your visit and afterwards.
4. How your information is used
To keep our website running, including so that users can place orders and receive products, manage their account and optimize their experience, we need to use the information we collect in different ways.
We also use information for marketing and advertising purposes, where you have told us that you would like to receive marketing communications or at the time you make a purchase using our services, we and our partners will use your personal information (including your name, email and address) to occasionally send updates, news, and offers via email, postal mail or other forms of media.
We may use your information (including additional information received from partners that we add to our existing customer information as described below) to personalize messages sent to you. You can unsubscribe from our email marketing communications by updating your preferences in the profile management area of your account, or by following the unsubscribe instructions in emails sent to you.
If your country offers these services, we may use this information to provide purchasing recommendations and personalized styling services, so you will have an improved and more interactive shopping experience. These services will be provided in partnership with third parties who will act as intermediaries.
We also conduct surveys, analyses, and questionnaires about our site usage and views. Finally, we use your information to confirm your identity and carry out credit or anti-fraud checks, with the aim of ensuring your, and our, financial security.
See below, in detail, the purposes for which we collect your information, what specific information we collect and the legal bases for which we propose this data.
(i) To register and manage your account on our website, we collect your name, email, registered password and additional data that you may wish to add to your account, such as telephone number, addresses and gender. The legal basis is the performance of our contract with you.
(ii) To fulfill orders placed on our website, we collect your name, addresses, telephone number, email, CPF (to issue an invoice), and order data (such as products purchased, sizes, prices). The legal basis is the performance of our contract with you.
(iii) To collect your payments, we collect your payment information, such as credit/debit card number, cardholder name and CVV, we do not store it without your consent and only transfer it to our authorized payment method providers. The legal basis is the performance of our contract with you.
(iv) To provide our customer service (including helping you resolve any changes to the terms of service, or contacting you to understand your experience with us) we collect your name, email, registered password, telephone number and addresses and your contact history with us. The legal basis is the performance of our contract with you.
(v) To monitor the quality of our customer service, we collect your name, email, registered password, telephone number and addresses, your responses to our questionnaires about the quality of our service and contact history with us (including recordings of our telephone conversations and recording conversations via email or instant messaging applications). The legal basis is our legitimate interest in maintaining our business.
(vi) To administer, maintain and optimize our website and services, we collect information from your device (such as your IP address and device type), identification cookies and navigation information. The legal basis is our legitimate interest in maintaining our business.
(vii) To perform credit and anti-fraud checks and assess whether we can do business with you, we collect your name, email, addresses, credit/debit card details, CPF, browsing history, purchase history, date birth, gender, specific behavioral cookies, device information (such as IP address and device type) and national identifications (driver's license or identity document) and any available public information (such as social media profiles and news). The legal basis is the legitimate interest of protecting JOOLI and its customers from fraudulent activities and complying with its legal obligations.
(viii) To send you marketing communications and personalized offers, we collect your name, email, telephone number, addresses, date of birth, purchase history, browsing history and behavior, device information, purchase preferences , cookie identifiers, internal identifiers, country. The legal basis is the legitimate interest of direct electronic marketing of similar products and services that you purchase when using our website or, where not applicable, your consent to opt-in to receive our special offers and campaigns sponsored by JOOLI in cooperation with exclusive partners.
(ix) To manage our loyalty program, we collect your name, telephone number, addresses, date of birth, purchase history, browsing history and behavior, device information, purchase preferences, last name, cookie identifiers, identifiers internal, country, category of expenses and income. The legal basis is our legitimate interest in maintaining the business and improving the shopping experience.
(x) Analysis of your behavior and purchases on our website, we collect your name, email, telephone number, addresses, date of birth, purchase history, browsing history and behavior, device information, purchase preferences, node username, cookie identifiers, internal identifiers, country, category spend and income. The legal basis is our legitimate interest in maintaining the business and improving the website and your experience.
(xi) To carry out studies, analyzes and research on your use of the website, we collect your name, email, telephone number, addresses, date of birth, purchase history, browsing history and behavior, interaction with products in stores, device information , purchasing preferences, last name, identifier cookies, internal identifiers, country, category spending and income. The legal basis is our legitimate interest in maintaining the business and improving the website and your experience.
(xii) To provide information through the JOOLI Site about JOOLI partner brands and products near your location, we collect your name, location and device information. The legal basis is your permission for the JOOLI app to access your location.
(xiii) Advertising and retargeting ads, we collect your email, cookie identifiers and device information. The legal basis is our legitimate interest in maintaining the business.
5. Who we share your information with
To provide our services and website, we work with carefully selected third-party partners. To do this, we may share your information with the following third parties in limited circumstances:
a) Third-party service providers serving business purposes: for the proper functioning of our services, we rely on carefully selected service providers who provide us with their services and products. These include our partner brands from which we purchase products, logistics companies to carry out deliveries, anti-fraud and credit verification agencies for our security, consultancies to improve our marketing, research companies to carry out our research and studies, suppliers of technology, intelligence and support to maintain our IT and other infrastructure. We allow these companies to use your personal information solely and necessarily to support us and provide us with their services and products. We do not permit these third-party service providers to disclose or use your information for any other purposes. We are careful and demanding in the handling of your information by third parties, just as we require them from us;
b) Advertisers serving our marketing purposes: We may provide your information to our advertising and social media partners (such as Facebook and Instagram where available) when they request information to select and serve relevant advertisements about our products and services to you and others ;
c) Third-party companies with which we can consider a business transaction: JOOLI is always looking for new opportunities and possibilities for growth. This means that we can consider business transactions such as mergers, acquisitions, reorganizations, asset sales or similar. In these cases, we may transfer your information to enable the evaluation and commitment of the transaction. If we buy or sell any business or assets, your personal information may be one of the transferred assets;
d) Comply with legal requests: if we need to assist regulatory authorities and law enforcement agencies in countries where we operate, in compliance with the law, court order or legal processes. Although we appeal judgments whenever possible, in some cases we may be required to share your information with regulatory authorities and law enforcement agencies. When we consider it appropriate and if we are not prohibited by law or court order, we will attempt to notify you of these legal demands; It is
e) Aggregated information with third parties: we may aggregate your information with that of other customers by creating a database on the use of our website including product purchases and other general information grouped with customer information. Although this database is aggregated and anonymous, meaning it cannot identify you as an individual, it provides valuable insights into the use of our website and we may therefore share it with third parties. By third parties, here, we refer to our investors and suppliers of plug-ins and similar technologies that allow us to measure traffic, our partner brands and other suppliers and providers to improve their product inventory. Please note that we do not share your information with third-party advertisers and networks to advertise on our site.
6. Transfer of Personal Data
To make our website and services available, in accordance with the purposes set out above, we may transfer and store the personal information we collect from you at a destination outside the national territory, mainly in the USA and the European Union, whether in one of the group companies, a of our partner brands or third parties we work with, as detailed below:
(i) We transfer personal information to one of our partner boutiques outside the national territory, to the extent that such transfer is necessary to fulfill the delivery of your order. You can click here to see our partner brands and their respective countries, which provide a level of protection for personal data appropriate to that provided for in the LGPD.
(ii) When transferring personal information to one of our service providers, without prejudice to the need for regulation by the National Data Protection Authority (ANPD), we must base ourselves on different adequacy measures, as specified below and defined by the LGPD :
- Specific contractual clauses for a given transfer;
- Standard contractual clauses;
- Global corporate standards;
- Seals, certificates and codes of conduct issued.
We use technologies such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent from a web server to a web browser that allow the server to identify the browser as unique on each page. We use the following categories of cookies on our website:
a) Category 1: Strictly necessary cookies
These cookies are essential to enable you to browse the website and use its settings. If in these cookies the requested services, such as saving login information and viewing bag items, cannot be performed.
Category 2: Analytical cookies
These cookies collect anonymous information about how you use our website. For example, we use Google Analytics cookies that help us understand how customers arrive, browse or use our website and highlight areas where we can improve such as navigation, shopping experience and marketing campaigns. The data saved by these cookies does not show personal details that could identify you as an individual. You can choose not to allow these cookies in your browser settings, but this may affect the performance of our website.
Category 3: Functionality cookies
These cookies remember your preferences such as the country from which you access our website, language and search parameters such as size, color and product line. They can be used to provide you with an experience more appropriate to your selections and make visits more personalized and enjoyable. The information these cookies collect may be anonymous and may not track your browsing activity on other websites. You can choose not to allow these cookies in your browser settings, but this may affect the performance of our website.
Category 4: Advertising cookies
These cookies collect information about your browsing habits to make our advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as measure the effectiveness of an advertising campaign. Cookies are often placed by third-party advertising networks. They remember the websites visited and the information is shared with other parties such as advertisers. For example, we hire third-party companies to provide you with personalized advertisements when you visit other websites.
Category 5: Social Media Cookies
If you want to delete cookies already installed on your computer, ask your internet browser for help and support for instructions on how to locate the cookie archiving file and directory. Information on how to delete and manage cookies is available at www.AboutCookies.org. Please note that when you delete our cookies or disable them in the future, you may not be able to access some areas and settings of our website. To opt out of the use of Google Analytics Analytics Cookies on all sites, visit Google Analytics Opt-out Browser Add-on; Third-party cookies related to behavioral advertising, please visit www.youronlinechoices.eu.
Please note that opting out does not mean that you will no longer see online advertisements. This means that the company or companies you have selected to no longer see your advertisements will no longer serve advertisements tailored to your online preferences and browsing patterns and you may see a greater number of advertisements that are irrelevant to you and your preferences.
Maintaining the security of you and your personal information is very important to us. We take security measures to maintain the confidentiality of personal information, including:
a) We use the Secure Socket Layer (“SSL”) protocol to encrypt the personal data you send to us during the purchase process (including any financial information such as credit and debit card details);
b) We request a password to access your account on our website;
c) We do not save details of your credit or debit cards that would enable third parties to carry out transactions using your debit or credit card details (such as CVV number); It is
d) Regular monitoring of our servers and IT systems to prevent possible vulnerabilities and attacks.
Unfortunately, despite these measures, the transmission of information over the internet is not completely secure. We cannot guarantee the security of your personal data sent to or through our website, and the transmission of such data is at the user's risk.
In particular, keep in mind personal information voluntarily disclosed in unsecured environments (such as online forums, shopping lists, or chat environments) can be collected and used by others beyond your control.
Keeping you and your personal information safe is very important to us. We take certain measures to try to protect the personal information you provide, such as:
a) use Transport Layer Secure (TLS) to encrypt the personal data you send to us during the purchase process (including any financial information such as credit and debit card details);
b) ask you for a unique username and password for your account on our website;
c) we do not keep your credit or debit card data, without your permission, that could be used by third parties (such as your CVV number); It is
d) we regularly monitor our servers and IT systems for vulnerabilities and attacks. Unfortunately, despite this, the transmission of information over the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our website, and such transmission is a risk. In particular, consider whether the disclosure of personal information is voluntary on your part if it is carried out through other means of communication outside our website in an unprotected environment (such as by email, SMS, online messages), so this information may be collected and used by others outside of our or your control.
9. How long will the information be stored?
We retain the data you provide to us as long as your account is active and thereafter for as long as you may still have questions or a right in relation to our services, not extending to any retention period to which we are subject by legal requirements that are applied to us. In some circumstances you can ask us to delete your data as explained below. After your use of our services has ended, we may store your information in an aggregated and anonymous form.
10. What are your privacy rights?
You have rights over the personal data we hold, which we detail below, and some of which only apply in certain circumstances. We also clarify how to exercise these rights. Please consider that we will ask you to verify your identity before responding to any request to exercise your rights and may include a series of questions to ensure your identification.
When appointing someone to make requests on your behalf, the person/or organization will need to present a power of attorney issued by you. We must comply with your request to exercise these rights without delay and within a maximum period of 15 days (although this may be extended in certain and duly justified circumstances within a reasonable period of time). To exercise any of your rights, contact us by email at firstname.lastname@example.org or in writing to the Person in Charge of Personal Data Processing, located at Rua Bela Cintra, 2047 - 9th floor - Cerqueira César - São Paulo - SP - 01415-002
a) Confirmation of the existence of processing: you have the right to know whether we process your personal data.
b) Access: You have the right to access the data we have about you and certain information about how we use it and with whom we share it (including categories of personal data we share with businesses for their direct marketing use and the names and addresses of those businesses ). Please consider that in the 'My Account' area, you can see your information, especially your account details (such as name, email, telephone number, date of birth), billing and shipping addresses, your payment history, purchases and purchasing preferences. You can also request a copy of your information. We may not provide some personal data if disclosing it would interfere with the rights of others (e.g. when providing personal data about you reveals information about another person) or where another exception applies.
c) Portability: you have the right to receive a compilation of the personal data we have collected about you in a structured, commonly used and readable format, and you can request the transfer of this personal data to third parties. Personal data is data that you provide to us with your consent or for the purpose of performing a contract with you.
If you wish for us to transfer personal data to a third party, please ensure that the Third Party provides details and note that we can only do so where it is technically feasible. We are not responsible for the security of personal data or its processing once received by the third party. We may not provide some personal data if disclosing it would interfere with the rights of others (e.g. when disclosing personal data in our custody could reveal another person or our sales secrets or intellectual property).
d) Correction: You have the right to correct any personal data about you that is inaccurate. You can edit your personal information in the settings under 'My Account'. You can also request correction by sending us an email. Please consider that in some cases we may ask you for clarification about data considered inaccurate and incomplete so that we can proceed with the correction.
e) Anonymize, block or delete: you can request that we delete the personal data we store about you in some situations. Check out what they are below:
(i) you believe that it is no longer necessary for us to retain the personal data we hold about you;
(ii) we are processing personal data we hold about you based on your consent, and if you wish to withdraw your consent, there are no further reasons why we can use your personal data;
(iii) we process personal data we hold about you based on our legitimate interest and if you object to such processing;
o you no longer want us to use your personal data to send you promotions and special offers;
(iv) you believe that we are processing your personal data improperly.
Please note, however, that we may retain personal data if there are valid reasons under the law for doing so (e.g. defending legal requests or freedom of expression), we will inform you in these cases. When you request that we anonymize, block or delete data that we have published and there are reasons to delete it, we will use reasonable methods to persuade third parties who also make that data available to delete it, as well as the links to that data.
f) Information from public and private entities with which JOOLI shared data use: you have the right to request identification of third-party entities with which JOOLI shared data use.
g) Information about the possibility of not providing consent and the consequences of refusal: you have, whenever consent is requested, access to the terms and necessary information about the processing of personal data that may occur, as well as what the likely consequences if you do not give your consent.
h) Object: at any time you have the right to object to our processing of data about you for the purpose of sending you promotions and special offers, including where we build profiles for such purposes and will stop processing data for the same. You can do this by changing your marketing preferences in 'My Account' or by clicking on the unsubscribe option available at the bottom of the emails we send to you.
Please note that you will still receive emails about orders placed on our website or updates about our Terms and Conditions and Privacy Policies.
You also have the right to object to our processing of data about you and we will consider your request in other circumstances as detailed below: we process data we hold about you (including where the processing is designed) based on our or a third party's legitimate interest and you object to such processing. Let us know about your objection so that we can analyze whether there is an overlap of interests or whether we need to process this in relation to a legal claim.
i) Revocation of consent: you can cancel your authorization at any time, simply edit your marketing preferences in 'My Account' or unsubscribe by accessing the option at the end of our emails sent to you or by writing to the contacts below.
j) Review of automated decisions: you have the right to request the review of decisions made solely on the basis of automated processing of personal data that affect your interests, including decisions designed to define your personal, professional, consumer and credit profile or aspects of your personality.
• by email email@example.com; or
• writing to the Person in Charge for Processing Personal Data, located at Rua Bela Cintra, 2047 - 9th floor - Cerqueira César - São Paulo - SP - 01415-002.
12. Updates to this Policy
Future editions of this Policy will be posted on this page and where appropriate and advised to you via email. Please check this Policy regularly to stay informed of updates and changes.
LAST UPDATED: JUNE 14, 2023
Terms & Conditions
These Terms and Conditions (together with the information and Policies contained in the “ Contact ” pages on the Website and any other documents referred to in these Terms and Conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our Website http://www.joolishop.com.br, any of its subdomains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (collectively, the "Sites" and the "Site" being a reference to either of them) and the other services we provide (the "Services").
Please read these Terms and Conditions carefully and make sure you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you may not use the Services and must leave the Site immediately. If you continue to use the website or order products, we will take this as your acceptance of these Terms and Conditions.
1) Understand these Terms and Conditions
When certain expressions and phrases are used in these Terms and Conditions, they have specific meanings (these are known as "defined terms"). You can identify these defined terms because they start with capital letters (even if they are not at the beginning of a sentence). When a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence in which the defined term is enclosed in square brackets and speech marks).
When we refer to “JOOLI”, “we”, “us” or “our”, we are referring to Grave Corporations Ltda. When we refer to "you" or "your", we mean you, the person using the Services. We use headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions will be available to you only in Portuguese.
We do not keep copies of the contracts between us and you relating to our provision of the Services, or between you and the co-brands relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note We may change these Terms and Conditions from time to time, so please check the Site regularly, and each time you use the Services to order products, to ensure you understand the legal terms that apply at that time).
2) About us
We are JOOLI and, together with some of our affiliates, we operate the Website. JOOLI is a company incorporated in accordance with Brazilian Law, established in the city of São Paulo - SP, with its central office at Rua Bela Cintra, 2047 - 9th floor - Cerqueira César - CEP 01415-002, with registration with the CNPJ/MF under No. 47,890,344/0001-87.
We, together with certain of our affiliates, provide the Services to you through the Site. Further details of the Services we provide are set out in Section 3 below. When you purchase products using the Site, you are purchasing them from third-party retailers, referred to as “partner brand(s)”, which are the partner brands that display their products for sale through our Platform.
It is important that you understand that the contract for the purchase of products is between you and the respective brand partner. We are acting as an intermediary agent on behalf of the Partners, who are the main parties to this unwritten contract for the purchase and sale of the Products. You are not buying the products from us. We are authorized by the respective brand partners using our Platform to conclude the contract on their behalf, but we are not a party to that contract, therefore you are not purchasing the products from us. Further details about the products, the co-brands and the contract between you and the co-brands in relation to your purchase of the products are set out in sections 5, 6 and 7 below.
3) Our services, the Contract and possible Termination of Contract
These Terms and Conditions will be subject, for all legal purposes, to the Brazilian Laws applicable to consumer relations and simplified imports, therefore subject to the Normative Instruction of the Federal Revenue No. 1,737 of 2017 and the Consumer Protection Code. The Services we offer allow you to search through the Site and purchase products from a number of brand partners around the world. As part of the Services, we also provide certain ancillary services, such as arranging product delivery, providing customer support and processing payments at no charge.
The specific JOOLI entity from which you purchase these payment processing services will depend on your location. For customers residing in the Federative Republic of Brazil, JOOLI will be responsible for these payment collection services. However, as indicated above, the contract for the purchase of products is between you and the respective brand partner. This means that it is the brand partner (not us) who is legally responsible for selling the products to you.
Please note that the delivery logistics service is being provided by us to you and as such you are entering into a contract for delivery services provided by us. We may charge you for these services which will be shown at checkout and before you purchase the products. Your contract with us is complete once the products have been delivered to you by post or have been collected by you from a Partner.
To use the Services, you must be over 18 years of age.
Any purchase made on the JOOLI platform may incur the formation of two contractual relationships:
a) An unwritten contract where the buyer and the partner brand are parties, entirely governed by the rules of the Consumer Protection Code;
b) A contractual relationship to govern the conditions of payment processing, delivery and returns, to which the buyer and JOOLI will be parties, entirely governed by these Terms and Conditions, acceptance of which automatically implies your consent.
For your order to be accepted and the contract to be completed, the JOOLI website must first receive confirmation of authorization for payment of the products you ordered. This confirmation is provided by the payment processing company. Once payment has been authorized, JOOLI will send you an email containing your name, order number, total price and saying that your order has been accepted. JOOLI's acceptance of your order brings into existence a legally binding contract between us regarding these terms. Any terms imposed by you in your order will not form part of the contract.
For end customers using the JOOLI platform, there are certain circumstances in which you may terminate the contract, and these are defined here, in line with the provisions of the Consumer Protection Code:
a) You can cancel your order at any time until JOOLI notifies you that your order has been accepted and is being processed. You will not have to pay any fines.
b) In the event that the order is in the process of processing, you cannot cancel the contract, but you can return the goods to us. Our returns policy is an integral part of your contract with us and is described at https://joolishop.com.br/devolucoes/ .
c) In cases where there is termination of the contract and the refund is granted through Vouchers, or credit for free use on the JOOLI platform, consult the regulations for use, in particular pay attention to the validity period of 12 (twelve) months. You will be notified, more than once, in your registration email when your credit is about to expire. Once expired, your credit (or Voucher) can no longer be used.
4) Our responsibility to you in relation to the Services
If, in providing the Services to you, we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you began using the Services.
5) The products
We try to be as accurate as possible in describing the products displayed on the Site. However, as descriptions are based on information provided to us by the brand partners (who remain responsible for them), we cannot guarantee that all details are always accurate, complete or error-free. Please contact our SAC in the " Contact " section if you would like more information about a product. Product images on the Site are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer's display of images accurately reflects the true color of the products.
We do not allow partners to offer defective items or products of lower quality than corresponding market standards for sale on the Site. If an item you ordered is not as described, flawed, or of inferior quality, you can return it to us and we will contact the brand partner to process the return. Once the item is received by the respective brand-partner, you will receive a full refund for the defective item or alternatively a discount, replacement or repair for the item, where possible, decided by us on a case-by-case basis.
We will refund applicable delivery fees and reasonable costs you incur in returning the products (we will let you know if you need to arrange for them to be returned). Please see section 10 below for details on how to arrange a return. As a consumer, you have rights in relation to products that are defective or not as described.
The main rule that will govern your rights is the Consumer Protection Code, Law 8,078 of September 11, 1990. Nothing in these Terms and Conditions will affect or remove these rights. Products sold by partner brands are provided for your domestic and private use only. You agree that you will not use the products for commercial, business or resale purposes (unless purchased through our RESALE channel and system).
You further agree that you will not export or otherwise transfer the products to countries or territories that are subject to comprehensive embargoes or sanctions or to parties identified on the U.S. Treasury Department's List of Specially Designated Nationals and Blocked Persons List or the of EU Consolidated Financial Sanctions. Neither we nor our co-brands have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If the stock of JOOLI partner stores is unable to deliver the goods ordered by you, we will notify you as soon as possible, any amount debited by JOOLI from your credit card will be re-credited to your account, and JOOLI will notify you. you by email, at the address provided by you at the time of ordering. The refund will be made as quickly as possible and, in any case, within 7 working days from the date of the cancellation request. JOOLI will not be obliged to offer any additional compensation for the disappointment caused.
6) JOOLI Partners
As explained above, the contract for the purchase of products is between you and the respective partner brand. We are acting as an intermediary agent and are authorized by the brand-partner to conclude the contract on their behalf, but we are not a party to that contract and you are not purchasing the products directly from us. We request that all co-brands that use and sell through our Site have and maintain reasonable business policies that comply with our own business policies. We cannot, however, be responsible for the business policies of partner brands. If you are not satisfied with the product or service you received from a brand partner, please contact us and we will contact the brand partner on your behalf to try to resolve the issue.
7) Orders, prices, payment and taxes
By completing the checkout process and placing an order by clicking the "Place Order" button on the checkout page, you are offering to purchase the products from the respective brand partner (and not directly from us). Your order for the Products is subject to these Terms and Conditions which are incorporated into the contract between you and the Brand Partner. All orders are subject to availability and price confirmation, which is determined by the partner brand. Once you have entered into the contract for the products with the co-brand, the co-brand will be under a legal duty to supply you with goods that comply with the contract. Title and legal possession of the purchased product will pass to you after your payment is accepted. The risk in the product will remain with the partner brand and/or JOOLI (as applicable) until it is delivered to the address specified when you made your purchase.
To purchase products, you must be over 18 years of age and have a valid payment method (see section (c) below for details on acceptable payment methods). By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are authorized to use the selected payment method to place your order. The Site allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order as you are responsible for ensuring that the information you provide is accurate (e.g. products, quantities, size, color, etc.).
a) Formation of the contract between you and the partner brand(s).
The identity of the partner brand is shown on the confirmation page when you place an order. When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgment for informational purposes and does not constitute acceptance of your order by the partner brand. The contract between you and the brand partner in relation to the products will not be formed until we have verified that the brand partner has accepted your order, which will depend on confirmation of stock and accuracy of the advertised price.
If your order is accepted, we will send you a confirmation email, which concludes the contract between you and the partner brand. The confirmation email will include a description of the products purchased in the order and some other information about your rights to cancel the contract between you and the brand partner (see section 10 below for more information about your rights to cancel the contract) . Only the products listed in the shipping confirmation email are included in the contract between you and the partner brand.
b) Prices, availability and taxes
Although we try to ensure that all details, descriptions and prices appearing on the Site are accurate, as this information is provided to us by our brand partners, there may be instances where errors occur. If we discover an error in the price of any products you have ordered, we will inform you of this as soon as possible and, acting on behalf of the brand partner, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, your order will be treated as cancelled.
If you cancel and have already paid for the products, you will receive a full refund as soon as possible. Delivery costs are not included in the prices and will be charged additionally. Delivery costs vary depending on the products you ordered and your delivery address. Please see the “ Submissions ” section for more details. The delivery costs applicable to your order will be clearly displayed at checkout before you place your order (and are included in the "Total Cost" figure shown on the order summary page). Please note that if you return an item, import duties and taxes will be refunded to you if they were originally included in the purchase price.
Please see the “ Payment Methods ” section in our FAQ section for details on our available payment methods. When you submit your order, we carry out a standard pre-authorization check on your payment method on behalf of the brand partner, and products will not be dispatched until the details provided are verified. The specific group company that will process your payment will depend on your location. If you are located in Brazil, JOOLI will provide payment processing services. In the unlikely event that we or the brand partner encounter a problem processing your order, we will contact you and possibly request more information to try to resolve the issue. We reserve the right not to submit your order to the partner brand, and the partner brand reserves the right not to accept your order if, for example, the product you ordered is out of stock, has been withdrawn or is not available , or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria (for example, you are under 18).
The estimated delivery date of the products will be indicated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days of the shipping date. We (and not the co-brands) provide delivery services to you and will try to ensure that your order is delivered by the estimated delivery date, if provided), but there may be circumstances where delivery is delayed because of events beyond the our reasonable control (see section 15 below for more information). If this happens, we will try to arrange for your products to be delivered as quickly as possible, but we will not be responsible for any losses caused as a result of such delay.
Delivery times may vary depending on product availability and your delivery address. Delivery times, including for same day delivery, are estimates only and cannot be guaranteed. The product(s) will be delivered directly by the partner brand(s) so that your order may arrive in several deliveries and at different times. Please also read the information on our “ Orders ” and “ Delivery ” page as it contains important information about your order and its delivery.
JOOLI will ship the products ordered by you on your behalf to the person and address you provide to JOOLI at the time you place the order. Delivery will be made as quickly as possible after the order is accepted by the payment company, in any case, within 3 to 20 working days for national and international deliveries, counting from the date of completion of the order analysis. This analysis may take up to 48 business hours to complete. All delivery times quoted on the website are estimates only, based on availability, routine processing and company deliveries. Orders placed with incorrect address information will be canceled after 3 delivery attempts, and the value of the products will be automatically refunded - except for the shipping cost, which will not be refunded.
The Federal Revenue of Brazil has the right to open the packaging and inspect the merchandise, in order to verify its origin and confirm its value. If this occurs, you will receive an official communication (by email) from the logistics operator. Under the terms of Normative Instruction 1737/2017, the logistics operator responsible for your order must act as an OEA – AUTHORIZED ECONOMIC OPERATOR, with powers to conduct the clearance process of your product, and may, on behalf of the Federal Revenue of Brazil, request documents from you for releasing the order and closing the inspection process, such as:
(i) identification document;
(ii) proof of the amount paid;
(iii) any other document deemed necessary.
Limitations imposed by the General Data Protection Law do not suppress the duties of tax agents from the Federal Revenue of Brazil in demanding the presentation of documents that may contain personal data. If the product inspection procedure and verification of contents/values/documents is not completed successfully due to your refusal or delay in providing the required documents, we will not accept the cancellation of your purchase, which will consequently make it impossible to refund the amounts paid. In cases where the Federal Revenue initiates verification procedures for imported products, its collaboration in the clearance process is supported by Normative Instruction 1,737/2017, since in imports by express shipment, the IMPORTER is the natural person who is the end user of the product. .
9) International Delivery
There are restrictions on some products for certain international destinations, so please review the information on this page carefully before placing an order. If you purchase products for delivery to an international destination, your order may be subject to import duties and taxes that are applied when the package arrives at that destination. See section 7(b) (above) for more information about duties and taxes. You must comply with all applicable laws and regulations of the country for which the products are intended. We will not be responsible if you violate such laws. This chapter will not be applicable to your purchases destined for Brazil.
10) Returns and Cancellation
Please see our “ Exchanges & Returns Policy ” for information on returns. Please note that, in certain cases, the partner brand may reject the return of a product. In this case, you must agree that legal ownership of such product will automatically pass to JOOLI when it exercises said option. For returns, see our “ Exchanges & Returns Policy ” section.
11) Our Website
This section sets out the rules that apply to your use of the Site (whether or not you use it to order products or just to browse). By using the Site, you agree to these rules. If you do not agree with these rules, you do not have permission to use the Site and you must leave it immediately.
a) Access to the Website
The Site is available free of charge and you are responsible for making all arrangements necessary for you to access the Site. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these Terms and Conditions and that they comply with them. Access to the Site is permitted on a temporary basis and does not include any commercial use of the Site or its contents. You must not reproduce, copy and/or exploit the Site for any commercial purposes without our prior written consent.
We reserve the right to withdraw or change the Site without notice and from time to time we may restrict access to all or parts of the Site. We will not be liable to you if for any reason the Site is unavailable at any time or for any period. When you visit the Site and/or submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically (whether on behalf of us or on behalf of co-brands) satisfy any legal requirement that such communications be in writing.
b) Your conduct
You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Site only for lawful purposes. You must not use the Site for any of the following: in any way that violates any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. To send, use or reuse any material whatsoever:
(i) unlawful, offensive, abusive, indecent, defamatory, obscene or threatening, and/or
(ii) in violation of copyright, trademark, trust, privacy or any other right, and/or
(iii) otherwise harmful to third parties, and/or
(iv) objectionable, and/or
(v) that consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
to cause harm, annoyance, inconvenience or unnecessary anxiety to any person.
Violation of these provisions would constitute a criminal offense under Brazilian Law. We will, in accordance with any applicable law or public order, report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you breach any of the Terms and Conditions and/or any terms and conditions of Third Party Products and Services, you will fully indemnify us against all costs, expenses, liabilities, damages and losses (excluding any indirect, incidental or consequential loss), including any interest, fines and fees and legal or other professional fees and expenses awarded or incurred or paid by us and/or any member of our group as a result of or in connection with your breach.
c) Third Party Products and Services on the Site
The Site may contain services and/or products (including add-ons and applications) offered by third parties other than our co-branders (the "Third Party Products and Services"). Your use of such Third-Party Products and Services may be subject to additional terms and conditions that we recommend that you review before using such Third-Party Products and Services for the first time and continue to review any changes. We disclaim any responsibility or liability for or in connection with your use of any Third Party Products and Services. We reserve the right to suspend, withdraw, terminate and/or change your access to the Sites and/or Services, including but not limited to Third Party Products and Services, in the event that you violate the terms and conditions of any Products and Services of Third Parties. Your use of Third Party Products and Services is entirely at your own risk. We do not guarantee that any or all features of the Sites, Services or Third Party Products and Services will work on any particular device.
We are happy for you to link to the Site, but you must do so in a way that is fair and legal and does not damage our reputation or take advantage of it (for example, by using a link to suggest any form of association or endorsement by us) . We reserve the right to withdraw linking permission at any time, and if we instruct you to remove a link to the Site, you must do so immediately. When the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources and such links should not be construed as an endorsement by us of those linked sites. We will not be responsible for any loss or damage that may arise from your use of them.
e) Our responsibility in relation to the Site
We may update or change the website or its content at any time, but we are under no obligation to do so. Please note that this means that any content on the site may be out of date at any given time. The content of the Site is provided for general information only. It is not intended to constitute an understanding on which you should rely. We make no representations, warranties, express or implied, that the Site, or any content on it, is accurate, complete, up-to-date or free from errors or omissions. To the maximum extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site, or any content on it, whether express or implied.
We will not be liable to you or any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising under or in connection with:
(i) use of or inability to use the Site; or
(ii) use of or reliance on any content displayed on the Site.
Please note that we provide the Site for domestic and private use only and as such we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or your downloading of any content on it or on any website linked to it.
Different limitations and exclusions of liability will apply to liability arising from our supply of the Services to you (as set out in section 4) and our supply of the co-brand products to you.
13) Intellectual property, software and content
We are the owner or the licensee of all intellectual property rights in the Site and its content (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, including the presentation and compilation of the same) ("Content"). The rights in the Site and the Content are protected by national and international copyright laws, as well as any relevant national laws relating to copyright, copyright and database rights laws. All these rights are reserved. You must not systematically extract and/or re-use parts of the Site or the Content.
In particular, you must not use any data mining, robots or similar data gathering and extraction tools to extract (once or many times) for reuse any substantial parts of the Site. You may not create and/or publish your own database that displays substantial portions of the Site (e.g., our prices and product listings) without our prior written consent. Except as expressly stated otherwise in writing, all persons (including their names and images), third party trademarks, and images of third party products, services and/or locations featured on the Site are in no way associated, linked or affiliated with us. Any trademarks/names displayed on the Site are the property of the respective trademark owners.
14) Ethical Source Policy
As a reputable and trustworthy company committed to providing our customers with high-quality products, we recognize our obligation to ensure that all brand partners and other suppliers are operating ethically. We expect all brand partners and other suppliers to consistently provide an environment that protects the health and safety of their employees and basic human rights. All partner brands and other suppliers are expected to comply with their national labor laws and regulations, with particular attention to: minimum age of employment, freely chosen employment, health and safety, freedom of association and the right to collective bargaining without discrimination, without harsh or inhumane treatment, working hours, rates of pay and conditions of employment. We will never knowingly allow a co-brand to offer its products on the Site if those products come from countries that violate these principles. We also rely on brand partners and other suppliers to instill these principles when dealing with their own supplier base.
Due to the sometimes complex nature of the supply chain of brand partners and other suppliers, it is not always possible to monitor and control the conditions of each individual involved in the production of products. However, as we continue to grow, we recognize the importance of being proactive and doing everything we can to support the rights of the people involved in making our products. In order to respond to climate and socio-environmental needs, products made from animal skins are not sold on the JOOLI Website.
15) Children's clothing policy
The JOOLI Product Safety Policy establishes guidelines to highlight the types of products that partner brands may be restricted from selling through the JOOLI platform due to product safety restrictions. Our policy states that brand partners must seek regular independent advice and assurances from the brand/manufacturer/importer from whom the product is purchased to determine whether the goods can be sold into the country and, where applicable, the state in which the purchaser is located. While we work closely with our brand partners, it is our brand partner's responsibility to ensure that the products they sell comply with all applicable product laws and regulations, such as Flammability Standards, Certificates of Conformity and Tracking Labels. . Our customer service team can contact the relevant brand partner if you require additional information.
16) JOOLI Invite-Only Sales
Invited customers must be logged in to view the offer on the JOOLI Website or application. As this is an exclusive event just for you, details should not be shared or advertised in any way, including but not limited to, on any website, blog, social media account, messaging app, email, word of mouth mouth, etc.
Affiliate partners must not promote this event in accordance with the network's Terms and Conditions. JOOLI reserves all its rights (including when it is known or suspected that it has transmitted this data), which may result in the suspension of your account and/or the cancellation of your transactions during the Sale. JOOLI reserves the right to withdraw this offer at any time, without prior notice.
17) Final Sale
"Final Sale" items are not subject to JOOLI's standard return policy and cannot be returned. Any returns or refunds of "Final Sale" items purchased from JOOLI are made at JOOLI's absolute and sole discretion, subject to applicable laws.
18) Other important information
We reserve the right to terminate your JOOLI account or restrict future orders at any time in our sole discretion.
a) Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are illegal or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
b) Waiver - If you breach these Terms and Conditions and we take no action, or if we delay in taking action, this does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we waive a breach by you, we will only do so in writing (signed by one of our Officers), and this will not mean that we will automatically waive any subsequent breach by you.
c) Entire Agreement - These Terms and Conditions constitute the entire agreement between you and us and supersede any and all prior agreements between you and us.
d) Events outside our control - We and the co-brands will not be liable for any failure or delay in fulfilling any of our obligations to you if such failure or delay is caused by an event outside our control.
An event beyond our control means any act or event beyond our or our partner brands' reasonable control, such as pandemics, terrorist attacks, embargoes, riots, strikes, lockouts, trade disputes, fires, floods, earthquakes or other natural disasters, breakdown , bad weather, transportation disruption, government action, or failure of public or private telecommunications or transportation networks.
If such an event occurs and affects the performance of our or our co-brands’ obligations to you:
(i) we will contact you as soon as possible to notify you; It is
(ii) our obligations and those of our partner brands to you will be suspended for the duration of the event.
Where the event affects the delivery of products to you, we will contact you to arrange a new delivery date after the event has ended.
e) Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our “ Contact ” page for details on how to contact us.
19) Applicable Law and Jurisdiction
Anything related to your order, use of the Sites or these Terms and Conditions is governed by Brazilian Law. The courts of Brazil will have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
JOOLISHOP.COM.BR / GRAVE CORPORATIONS LTDA.